FAQ: Lunarbaboon's Parenting is Easy Game & Anxiety Troll Plush
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Add-On Questions Answered

FAQ

  1. Select your pledge level, any base level reward.

  2. Whatever reward tier you chose, you can add a specific product you're interested in by changing your dollar amount to the specified Add-On listed below the Reward Tier Image.

  3. Whether you want the Parenting is Easy board game, the ABCs of Parenting book, or the Anxiety Troll plush, you add the specific product, adjusting the number as you see fit according to their reward tier cost.

  4. You can get any number of rewards in any combination, inputting this information into your specific pledge level.

  5. I.e., If you choose the $20 ABCs Book and want to add ten books just change the pledge amount to $200 plus any shipping surcharges listed in the Add-Ons image below the Rewards Tier Image! So that would mean the total comes out to $220.

  6. Check your final price and make sure it's correct!

Post Campaign NOTE: There will be a Pledge Manager, most likely Backerkit, in order to select each reward you paid for, input your shipping address, and get your awesome products!

Thanks again all!

Last updated: September 25, 2018 09:28

Retailer Questions Answered

If any retailers would like to purchase just the game, book, or plush as stand alone items outside of the Retailer Pledge that includes all three. Please private message us. Thanks!

Last updated: September 26, 2018 14:06

Are the Book and the Game going to be available in other langauges?

These will be stretch goals that we will surely hit. Back with confidence as we're going to plan on translating in Spanish, German, French, and possibly a few other languages that backers can vote on!

Last updated: September 26, 2018 14:06

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://lunarbaboon.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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